Doing well?

We had already said “Good night”, told each other that we loved each other and Adam had shut the bedroom. Then, it opened again. “You did well tonight, answering all those questions.” I was sat in the dark on the edge of the bed, still trying to put my earplugs in, but that made me smile. All I had done was sit with Adam in the living room, filling in the remains of the PIP form we have been slowly working through. Am I really that so far gone, that answering questions about myself, requires such a statement to be made? Actually, I am.

Our previous attempts had ended up with me totally frazzled and feeling like I had just been asked to write an essay, on my opinions on War and Peace, an essay, that couldn’t be one letter shorter, than the original book. It is incredibly hard to sit and have someone read out word for word, the questions, then to sit and formulate the correct answer, then dictate it.

Reading has been a problem now for a quite a while. I used to be a really good at reading, despite the fact that I have dyslexia. I had learned a system that meant my brain would put in the most logical word when I came across one, that I couldn’t fathom, as long as it was in my head, it wasn’t a problem. Fortunately, once we leave school, we’re seldom asked to read aloud. It worked for me and was amazingly accurate. Something has gone wrong in this system over the last few years. These days, I insert the most ridiculous things, words that change the entire meaning of a sentence or leave me totally confused. The worst thing is, once I have inserted that word, I can no longer see the original. It simply doesn’t exist. When it comes to reading a blog, or details of anything online, well my perceptions and conclusions don’t really matter, but government forms or mail are important in a very different way. The result is frustration, agitation and frequently brings tears. So now I have to sit like a child, listening to Adam reading it all out slowly, to be sure that I am understanding exactly what is really there. Even though I know what will happen if I do, the temptation to grab the letter or form and read it myself is huge. The longer the paragraphs are, the more likely on top of that is the possibility, that I will lose concentration, and have to ask for him to backtrack.

Filling in forms, especially important ones like the PIP form we were filling in last night, means I have to come up with not just answers, but accurate ones that give a clear picture of my situation. Giving such answers, is something that is filled with dangers. Clearly the first is my memory. How am I supposed to give the date of this or that consultation? Remember when or where something first happened, or how things have progressed? This is my memory. There are 4 years of daily writing here, but searching it, is difficult and finding details, is even harder. Adam has to not only read out the form to me but, he also has to write down all my answers. If that form was online, then no problem, I could have sat here and typed them all, spell checked and deleted and redone them over and over. Paper forms have boxes to be filled, for people other than me, to be able to read, something that simply wouldn’t be possible. My once script perfect letters are now spider markers walked over by an elephant. It was my art teacher who taught me to write. Letters didn’t work for me, but when they were turned into art, I got it. I even remember one of my ex-bosses saying that my acceptance letter was one of the most beautifully written pieces she had ever seen, I hate to know what she would say now.

So there we were, Adam reading and writing and me, trying to give full answers. My concentration doesn’t just take me away while Adam reads, but it also fails me while I am answering. If my answer is long, plainly Adam will start writing, then ask me “what came next?” Next, next to what? Once more I’m somewhere else, I don’t remember what I said, so once more, Adam has to read back not just my answer so far, but often bits of the question, so I can work out, just where we are, and so it would go on. It has been a slow and difficult process for both of us. When you have been ill for so many years, it’s almost impossible to answer some of the things that they want to know. As for the current situation, well, to be honest, the main problems in answering them, is the fact, it is a paper form. There are never enough lines, or big enough boxes to allow for you to make a mistake and correct it. The words you choose, and the way things will be read by a stranger, are so hard to predict. One word can change the whole meaning of an answer, one word, you can’t even change, if you spot it on reading it back. If, it could be done online, I could spend time, just as I’m doing right now, writing, thinking, writing and re-writing again. No, there’s no pressure, no reason to be wound up as tight as a drum, but they know that’s just what it does, and we haven’t even got to the point when they might want to carry out a medical.

Together, we have filled in their form to the best of our abilities. This doesn’t mean that it will be what they are looking for, all we can do is hope. Did I do well last night, I think we both did.

 

Please read my blog from 2 years ago today – 03/03/2014 – Keep giving

Despite Adam being on holiday again today there is a strange silence, he is actually in bed snoring rather than on the settee. I have to admit his being here at all had me lost as to what day it was when I got up, mind you it doesn’t take much for me to lost so that wasn’t really a surprise. I have noticed this weekend something strange that I am still trying to work out why when he is asleep I select my TV viewing by what I know will least annoy him? It’s mad the things we do because of……

 

 

 

 

 

Dealing with buisness

Well this wasn’t the start to the day I had expected. I was woken at 6:10 by Adam doing his pig impressions and gave up trying to either shut him up or of any chance of getting back to sleep, so I got up and started my day. Adam eventually got up and headed of to work and I had my breakfast, so far so good, but then the phone rang and it was one of those horrid automated things, they all seem to have on specialty, confusing me! I knew from experience that as it was Barclays and they were asking about recent transactions that someone was trying to use my card, or at least they thought they were.

I know they do their best to make these systems easy to use and to understand, but I find that my brain goes into a spin, something that it shouldn’t as I was one of the people behind a system like that, who used to record the messages and set up the system to take a caller to the right person, or to simply leave a message of some sort. I more than understand how they work and what the processes are, but with questions that don’t actually make sense to me meant I had to open my statement, making things worse as I was trying to answer the questions on the phone and to log into my account, I had to hang up on the the phone it was just too much. I checked my account at my speed and called back, they were right someone was stealing money from my account. The took £1.60 on the first, £25.80 on the 3rd and according to the phone they were trying to take another £25.80 today. The whole thing was hysterical thinking about it, as the adviser who was trying to help me, had a really broad Asian accent and I was confused before I even tried to work out what he was saying. We got there and I now have a new card on it’s way to me. I am still confused though as I only use my card to make payments to ASDA, I use it as it has this fraud protection, that means to me that ASDA’s security is questionable, rather a surprise for a company that size.

What this morning has shown me is that dealing with companies once you have a problem with communication is really hard. For about 4 years in total I worked as a call center rep and not once was I ever given training with how to handle a call from someone with speech problems. Nor when I was a Operations Manager did I bring in any training for the staff to deal with it either. We all think we know how to talk and how to communicate with someone, but it is a different skill and this morning was proof that it isn’t a universal one. I made it clear to the man at the other end I was having problems understanding as he spoke so quickly, but as most do, he didn’t just slow down, he started to shout! I have noticed that all my life that people shout when someone can’t understand a word, or their accent or even just they way they are saying something, shouting makes no difference at all, it is comprehension not hearing that is the problem.

I actually think that it shouldn’t be something that is taught by business, it should be along with a million other things, be taught by parents and schools. How we react to people can make so much difference, I witnessed from my wheelchair days that people shouted at me then, strange I know as I never thought my ears where in my legs, but apparently they are. If someone was with my they spoke to them and not to me, and always looked at me in a pitying way as thought I had lost my brain along with my mobility. Well world here is a note for the margin of your page on people, disabled doesn’t mean stupid, just different.